Deep Workflow for Retailers, Service Providers, and Customers
Fixly brings your entire repair operation into one unified platform. Here's how.
The Complete Fixly Workflow
Customer Submits Repair Request
Customer fills out your custom Fixly form through email, web, or SMS. Takes less than 2 minutes. Collects all the info you need.
Data Flows to Your Systems
Your POS system gets updated instantly. Your service techs get notified. Your dashboard shows the new repair. Everything syncs automatically.
Team Takes Action
Service providers see repair details and can track progress. You reply to customers with status updates. They see real-time tracking.
Complete Transparency
Customers track their repair from submission to completion. No more 'where's my phone?' calls. Better experience. Less support load.
Insights Drive Growth
Analytics show you completion times, bottlenecks, and trends. Optimize workflows. Scale operations. Make data-driven decisions.
How It Works For Everyone
Turn repair chaos into streamlined operations. Customers submit through your website or in-store. Track everything from one dashboard.
- Instant sync with your POS
- Track repairs in real-time
- Reduce customer follow-ups
Get all repair requests in one place. No more hunting through emails. See detailed customer info and priority levels instantly.
- Unified repair queue
- Smart assignment rules
- One-click status updates
Submit once. Track everything. No more guessing when your repair will be done. Simple updates keep you in the loop.
- Quick submission process
- Real-time status updates
- Convenient access
Powerful Features Under the Hood
Smart Form Builder
Drag-and-drop form customization. Conditional logic. Custom fields. Build exactly what you need.
Instant Routing
Submissions automatically route to the right team member based on your rules.
Team Management
Assign roles, control permissions, and manage your entire team from one dashboard.
Deep Analytics
Track submissions by source, completion time, status, and more. Identify what works.
Enterprise Security
Bank-level encryption, GDPR compliance, and regular security audits.
API & Webhooks
Connect anything with our powerful API. Build custom integrations with ease.
Works With Your Existing Tools
Fixly integrates seamlessly with all your favorite platforms. Or connect any tool via our API.
Ready to See It In Action?
Schedule a personalized demo with our team. See exactly how Fixly can transform your repair operations.
See It In Action →