Deep Dive Into Smart Forms & Repair Workflows
Every feature is designed to streamline your repair intake process and improve customer experience.
Powerful Features
Smart Form Builder
Drag-and-drop form customization with conditional logic. Add custom fields, phone numbers, product categories, notes, and more. Build exactly the form your business needs.
Instant Routing
Automatically route submissions to the right team member based on product type, location, priority, or custom rules. No manual assignment needed.
Real-Time Notifications
Instant alerts via email, SMS, or in-app when new repairs arrive. Keep your team in the loop without overwhelming them.
Multi-Channel Integration
Connect with Square, Toast, Lightspeed, Zapier, Slack, Twilio, and more. Your entire tool stack, unified.
Advanced Analytics
Deep insights into your repair operations. Track submission sources, completion times, bottlenecks, and team performance.
Team Management
Create teams, assign roles, control permissions, and track who's handling what. Full audit trail of all actions.
Enterprise Security
Bank-level encryption, GDPR compliance, SSO, two-factor authentication, and regular security audits.
API & Webhooks
Powerful API for custom integrations. Webhooks for real-time events. Build anything you can imagine.
Features That Make a Difference
Unified Repair Queue
All repair requests in one place. No more hunting through emails or messages. See everything at a glance with customizable views and filters.
- Search and filter by any criteria
- Bulk actions for batch updates
- Custom columns and sorting
- Save filter presets
Feature visualization
Customer Portal
Let customers track their repair status in real-time. Reduce support calls with self-service tracking.
- Real-time status updates
- Photo uploads for damage documentation
- Instant notifications on status changes
- Mobile-friendly interface
Feature visualization
Custom Workflows
Define repair workflows that match your business process. Set up approval chains, escalations, and automated actions.
- Conditional logic and rules
- Automated email/SMS triggers
- Status progression controls
- Task assignments and reminders
Feature visualization
Smart Forms
Collect all the information you need with zero friction. Conditional fields show only relevant questions.
- Text, number, date fields
- Dropdowns, checkboxes, radios
- Conditional logic
- File uploads
- Multi-step forms
Feature visualization
Real-Time Analytics
Understand your repair operations with actionable dashboards and reports.
- Submission trends
- Completion rate tracking
- Team performance metrics
- Average resolution time
- Custom report builder
Feature visualization
Team Collaboration
Comment threads, internal notes, and file sharing keep your team aligned.
- @mentions for quick communication
- Internal notes for team discussion
- File attachments
- Activity timeline
- Email notifications
Feature visualization
Connects With Everything You Use
Fixly integrates with all major platforms. If we don't have a pre-built integration, use our API.
Enterprise-Grade Security
Bank-Level Encryption
AES-256 encryption for all data in transit and at rest
GDPR Compliant
Full GDPR compliance with data deletion and export capabilities
SSO & 2FA
Single sign-on and two-factor authentication for all users
Regular Audits
Third-party security audits and penetration testing
See All Features In Action
Schedule a personalized demo with our team. We'll walk you through all the features and show you how Fixly can transform your repair intake process.
Schedule Demo →