About Fixly
We're on a mission to turn repair chaos into streamlined operations. One simple form at a time.
Our Story
Fixly was founded by repair shop owners who were tired of the chaos. We spent years managing repair intake across emails, phone calls, and scattered systems. Something had to change.
We built Fixly to be the tool we wished existed. Simple. Powerful. Transparent. A single form that works across all your channels. Real-time notifications. Complete customer visibility.
Today, 500+ repair shops, service providers, and retailers use Fixly to transform their operations. We're growing fast, and we're just getting started.
Fixly team at work
Our Values
Simplicity First
We obsess over making repair intake simple. If it takes more than 30 seconds, we redesign it.
Customer Obsessed
Every feature starts with a customer problem. We talk to repair shops daily to understand their real needs.
Transparent & Honest
No dark patterns. No hidden fees. Simple pricing. Clear communication. We believe in earning your trust.
Always Improving
We ship updates every week. Your feedback directly shapes our roadmap.
Active Customers
Repairs Processed
Uptime SLA
Support Available
Built By Experts
Our team includes experienced SaaS founders, repair industry veterans, and engineers who care deeply about building products that actually solve real problems.
Sarah Chen
Co-Founder & CEO
Former repair shop owner. 10 years in the industry. Built Fixly to solve her own pain.
Marcus Johnson
Co-Founder & CTO
Full-stack engineer with 8 years SaaS experience. Stripe, Calendly, and now Fixly.
Alex Rodriguez
VP of Product
5 years at leading repair software. Intimately familiar with the industry's biggest challenges.
Latest From Our Blog
March 15, 2024
How to Reduce Repair Turnaround Time
Learn proven strategies to speed up repairs while maintaining quality. We analyzed data from 100+ shops.
Read more →March 8, 2024
The Cost of Email Chaos in Repair Shops
Email-based repair intake costs the average shop $2,400/month. Here's why and what to do about it.
Read more →March 1, 2024
Why Customer Transparency Matters (And Pays)
Shops using customer tracking reduce support calls by 35%. Here's the data and the why.
Read more →Join 500+ Repair Shops Already Using Fixly
We're just getting started. Every day, we help repair shops streamline their operations and delight their customers.
Get Started Today →